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"[Ruth Slater's letter], informing me that my application for a rebate on the energy efficient refrigerator I had purchased had been approved, was very good news. Just before my mail came, I had received a call about a recent medical test that was discouraging news, so the letter lifted my spirits.
I realize my application was made after the deadline date, so I truly appreciate the approval. But I should not have been surprised because we have always been able to count on the Braintree Electric Light Department—for many years!"
"A note of gratitude to BELD and especially Easton Shakespeare. A tree on our property was struck by a Waste Management truck, and a very large limb was split and was in danger of falling onto the roadway and possibly on passing pedestrians as well, mostly children. The situation appeared very unstable, hence we phoned the Highway Department, and because of the time constraints they were not able to send anyone until the following morning.
Our neighbor, Marie Horgan, suggested that we call BELD; the limb was also above the electrical wires. My husband made the phone call, and within 15 minutes a truck arrived. Mr. Shakespeare was kind, courteous and very efficient! He took care of the situation within an hour. Many thanks to two outstanding employees of BELD and everyone who was so accommodating that day. We greatly appreciate everyone’s efforts. "
"I would like to thank the team at BELD for implementing the change in our plan classification from G2 to H1. Mike Ford was helpful in facilitating this change and has been a resource to us with all of our energy questions and concerns. We appreciate the high level of customer support and customer service that BELD continues to exhibit. "
"BELD Help Desk's Jim Ritchie passed along some customer feedback:
'A customer called just to thank Ed McCroken and let me know what great techs and service we have. He said he saw Ed in the neighborhood and asked him if he could get some help with his TV. Ed went right over and fixed the customer's problem, and everything is perfect now. The customer said Ed was a great guy and knew exactly what he was doing; he fixed the problem right away. He is very glad he has BELD (and people like Ed) for his service.' "
"I had a technician come to my home today to service my HDTV. My husband and I were very impressed with his knowledge and patience with all our questions.
We recently got the cable box that lets you record shows, and he explained how to use this feature in language we could understand. His name is Steve. If I ever need a technician to come to the house again, I would definitely ask for him. He was wonderful."
"Recently, I changed my phone system from Verizon to BELD. This note is to let you know that dealing with BELD on this matter was a wonderful experience, due in no small part to one of your employees, Donna O'Keefe.
When I originally went to the BELD offices, it was on another matter. I casually asked Donna about the new phone system. She enthusiastically answered all of my questions and encouraged me to think about changing to BELD. When I finally decided to make the change she was extremely helpful and guided me through the process.
The technicians who assisted in the change were also very nice to deal with, but I particularly wanted to mention Donna O'Keefe. You are very lucky to have such a fine employee. "
"This afternoon lost all lights when, being unable to shut off an air conditioner, pulled the plug. Tried the circuit breakers and managed to get everything back except a light on the second floor landing and the TV in the first floor living room.
After repeated efforts failed, phoned BELD, and a very polite Maryann stated a BELD man would be at the house very shortly. Within five minutes two gentlemen (and I use that word to properly describe these fine BELD representatives) arrived and within ten minutes had solved the problem.
Am writing this letter to commend your employees, Ray Taylor and Greg Cusack. This service meant a lot to me. Am a widower, live alone, and over ninety. "
"Jack Orpen reported receiving a call from a customer who wanted to commend Frank Catarius, Ed McCroken, and Steve Tatro on the great service she received this week trying to troubleshoot her digital phone problem. She said the level of professionalism was "over the top," and she wanted to thank the technicians for their hard work."
"I recently switched to Verizon for my Internet service after having been a BELD Broadband customer for several years. In doing so, I want to acknowledge many instances of patient help received from the BELD Broadband team. Everyone I encountered was courteous and knowledgeable. Nancy Cox in tech support and Steve Tatro of the field service staff stand out in my mind as being exceptionally helpful. It was a pleasure to have Steve in our home the times he was here.
I'm moving on to give something else a try. I will not hesitate to become a BELD Broadband customer again if things do not work out as planned. "
"We called about a cable TV problem, and the tech (Rob Henriksen) that came out was awesome! He was very thorough and persistent—went out to the street and then around the corner to fix the problem. He was very professional and couldn't have been nicer. He deserves accolades for his attitude and expertise."
"I just wanted to pass along a compliment to Nancy the support technician for your internet service. She did an outstanding job assisting me with a problem I had on 5/8/07. She showed great patience, and I felt she was genuinely concerned with my problem. Even after she thought she had exhausted all the options available to her, she called me back about an hour later to try more options to fix my problem. I know from my past that good support people are hard to find and you should consider yourself lucky to have an employee like Nancy."
"All too often only complaints are registered. This is to commend your Internet Help Desk people—Nancy, Theresa and the technician who came to my home on April 4th & 6th to resolve a problem regarding my connection and modem.
The problem was not evident, as all looked OK. The tech even checked the pole connection during a rainstorm. It is my understanding that the problem was discovered by Theresa. Nancy then advised me what to do to monitor the correction of the problem. It did take a few phone calls, but all seems now to be OK.
I'm very pleased with the service these people supplied and wanted you to be aware of it."
"I recently had a problem with my cable reception. One of my grandchildren got hold of the remote, pushed buttons, and left me with no picture.
I called BELD, and luckily I talked with a techincian named Chris. He was very patient and told me step-by-step which buttons to push. Within minutes, hooray—my picture was back! I want to commend BELD—and especially Chris—for the qualilty of their service. "
"I have been a BELD customer for the past six years. My husband and I recently went through a significant home improvement project including a number of electrical and rewiring issues. As a result, our main television reception was a bit fuzzy and I called BELD to see if they could identify the problem.
Rob Henriksen was the technician, and he couldn’t have been more helpful. Not only did he identify and rectify the issue (too many splitters), but also checked the modem line to verify it was not on a splitter, and provided us with a DVR which we had been waiting for. It sounds quite simple when summarizing, however there were a number of issues including an old television, a VCR without a remote control (that was lost during construction), and speaking to my husband via telephone so that his technically challenged wife wouldn’t somehow lose the translation.
He was extremely polite, professional and a pleasure to interact with. It’s because of employees like Rob, you will keep us customers."
"Last Tuesday evening I had trouble with my TV and called for help. Unfortunately it could not be corrected, so a service call was arranged.... These two men were the most polite, caring and knowledgeable people I have come in contact with in a long time.
I thank you for having such great personnel when we need help. They are a credit to Broadband and speak well for your company."
"Joe O'Brien was very professional and knowledgeable during last night's service call. He is an example of the reason I stay with BELD."
"I wanted to tell someone in management about my experience today with the BELD cable/internet lineman who installed the internet on my computer. His name is Joe O'Brien and he is terrific. He treated my home as if it were his and was very pleasant, well-informed and very competent. He set everything up and answered all my questions. Just thought his bosses should know."
"I have been a customer of BELD for many years. I have had occasion to call the support desk on many occasions and have always had the help of the most patient and courteous employees.... I would like particularly to mention Theresa and Nancy, who have both been most helpful in walking me through directions to get my TV to work."
"My sincere THANK YOU for a delightful and informative tour around Braintree. Your department employees who were greeters and escorts were helpful, courteous, friendly, and knowledgeable. Thank you for providing this opportunity for the citizens of Braintree."
"I want to thank you very much for honoring Mr. Huntington's promise of repairing our siding after the meter was removed. The contractor's carpenter came to our house two days ago and perfectly inserted pieces of siding into the small area that was open.
Your employee, Rob Forde, who visited here a couple of weeks ago, was a true gentleman, certainly an excellent representative for BELD. "
"My husband and I live right over the line, in Weymouth.... I was wondering if there was any way that we could get our cable, internet and electric from BELD? We would be completely thrilled if this was a possibility!... Everyone I know that uses BELD says that it is great."
"You guys don't have to worry about me going anywhere. I only speak highly of BELD's outstanding service to my friends and colleagues. In my position, I have to speak to Verizon's customer service departments on a daily basis, from Connecticut to Vermont, and have come to love the customer service experience I receive from BELD."
"Hopefully, with the help of Jack Orpen, we have alleviated [a longstanding] reception problem. I would like to compliment Jack on his very professional manner and guidance during this process.... Jack was very easy to deal with and resolved this problem in a timely manner, and all owners are very happy."
"I had to write to thank you for the courtesies of one of your employees to my husband and me during last Friday's storm. We lost our power at 6:40 p.m., and it returned at 1:30 a.m. Saturday. I am on oxygen 24 hours. Around 1 a.m., my husband called [BELD] to check on things. The gentleman he spoke to called right back and offered to send a truck with a generator. We said we thought we'd be okay. At 1:30 the power returned and the phone also rang. He called again to see if we were okay. Please extend our thanks and appreciation. Makes you feel good when good things happen to you. "
"Your Internet Help Desk is the best. I would never think of changing services. "
"With hesitation, I called the Energy Advisor to find out if my solar water heater could be more efficient or should it be replaced. I was glad I called.... I was more than pleased with BELD and found Ruth to be exactly right for this assignment. "
"Chris Malatesta reported that he received a call from a customer who praised Rob Henriksen for work he did correcting a cable problem. The customer said Rob was very polite and courteous, and he wanted to make sure someone heard about how happy he was with Rob's performance."
"Please commend Jim Ritchie for fixing our Outlook Express problem yesterday. He was very courteous, prompt, patient and professional. You are lucky to have such a good team mate. Keep up the good work. We LOVE BELD and have all three BELD products in our home. "
"I was getting snowy pics on channels 2 to 6, striped lines of snow moving on the screen. My immediate neighbors didn't have this problem. Your office sent out technicians to solve this problem, but it was Ed McCrocken's persistent checking and follow-up visits that finally solved the problem. Ed's customer service was the best I ever received!"
"I had Broadband HDTV and internet service installed November 16. A technician, Ray, was assigned to the job. The installation proved to be very difficult due to the faulty cabling done by the electrician of the general contractor during renovations. Ray worked with great tenacity and skill throughout the four hours he was there. Quite plainly stated, Ray would not give up. He walked from the basement to the second floor of my residence literally dozens of times in a determined attempt to solve this vexing problem.
I was very impressed with Ray's determination. In addition, he maintained a professional and polite disposition despite the frustration he must have been experiencing. As a new resident of Braintree and a new customer of BELD, Ray could not have represented himself or your company in a better manner. Ray proved to be a consumate professional, and he's an undeniable credit to your company. Ray has earned my respect, and you have earned an impressed customer. I look forward to many years of continued superior service. "
"'Merci beaucoup' to both of you! Many thanks for taking "pity" on me and taking time to find the time and channel of "Hour of Power" and Rev. Dr. Schuller's Crystal Cathedral. I found it the first week and passed the information on to my pastor, as he was the one who suggested I call you folks. May God bless you...really truly! "
"To the Editor, Braintree Forum:
Braintree is fortunate to have our own private Electric Light Department, and the department is equally fortunate to have employees who do not hesitate to respond to power failures in the height of vicious storms.
Sunday afternoon, 16 October, electricity ceased—at least in my section of town—during the heavy winds. In a relatively short time power was restored.
Christmas night in 2002 we had a severe power outage. BELD employees went into action, fought the elements and corrected the problem.
Public servants? No, public heroes."
"Today I called your company to report a serious problem. A huge limb was ripped off a tree during the recent windstorm and was entangled in the power lines. I called the BELD emergency number, and a BELD technician arrived shortly thereafter. He assessed the situation and brought in Colonial Tree Service. They spent over two hours on the scene and not only cut down all the branches, but cleaned up their work area as well. I was very impressed by the quick response, professionalism, and thoroughness of both the BELD and Colonial Tree Service personnel. Thank you for your service. Keep up the good work! "
"On behalf of the officers, directors and members of the Braintree Historical Society, I wish to extend my thanks and appreciation to the Braintree Electric Light Department for its generous help with the Watson Library and Research Center project.
A project like this could never succeed without the active enthusiasm and generous support of our friends, neighbors and town entities. I can't tell you how grateful we are for the great work performed by BELD in providing new electric service to the Watson building, as well as for the inclusion of fundraising envelopes with the August electrical bills. We are also grateful for your kind assistance with the electrical conduit at the French House on Washington Street.
Thanks again, Bill, and please convey my thanks to the commissioners and all the good people at BELD who have assisted us with these worthwhile projects. "
"I want to thank you for working so diligently in providing broadband Internet service at our office and elderly sites. All phases of construction [were] conducted in a professional and timely manner. The workers always took the safety of our residents into consideration during the construction process.
I would like to comment on the professional and courteous service we received from STEVE TATRO. Steve installed the necessary wiring in our office. He did an exceptional job and should be commended for his outstanding work."
"Last Thursday afternoon—after the rain and lightening—we lost our power on our cable, television and computer. We are strictly BELD all the way. After my husband called the office, a very nice young man came to the door, and without a doubt he was the most polite and well mannered we have seen in a long time. He knew just what he was doing...we were so pleased with him. If this is part of your training then you have made a step in the right direction. He is certainly a good example for the company. Too often people complain and not express their feelings when someone does good...he deserves a good pat on the back!"
"I love BELD (electric/cable/ISP) and have convinced three people in the last year to use BELD instead of Comcast. I'm really not sure why they needed convincing when looking at cost...but I'm glad that you are still offering competitive services at an incredible price point when compared to the only other non-dish option. Keep up the good work!"
"I would like to thank you and your crew for getting the lights back on Sunday, August 14. If the power had stayed off any longer, my basement would have been flooded (due to no power for my sump pump). Please see that the crew out that day is recognized for their dedicated work."
"I had a service call yesterday a.m. (WO #076378). The tech came at the time promised and quickly fixed the problem. Great service. Thanks."
"I just wanted to let you know that the tech person that came to my house last night was very polite and helpful in bringing my internet back on line. It took a while to figure out the problem. He finally decided to replace the splitter in the gray box outside the house. Please tell him that as of this morning everything seems to be OK with the internet connection. Thanks again. "
"Tonight we called BELD because a branch fell and ripped our wires off the side of the house. We called at arouond 9 p.m. and it was horrible outside! Your men came within minutes and fixed it! We are so grateful. They were very nice guys too! Thanks so much! (Loyal BELD all the way!)"