If you experience a problem, please follow the steps outlined below:
- First, contact our office and tell us about your problem. If your problem cannot be resolved over the phone,
we will schedule a service call immediately. (We do not repair televisions, computers, VCRs, DVDs or other
customer-owned equipment. Once connected and functioning, we do not support these items.) If a technical problem
has occurred, such as an outage affecting a large number of our customers, our telephone lines may become overloaded
with calls. You may receive a busy signal in this instance because your neighbors are also reporting the problem.
Please be assured we will act to restore your service as soon as possible.
- In the vast majority of cases, we can promptly resolve any problem you may experience. If we are unable
to resolve your problem to your satisfaction within a reasonable time period, you should contact the local
government official responsible for dealing with cable television complaints. The local government official
should be contacted before any contact with the
Federal Communications Commission (FCC). Your local contact
is the Massachusetts Department of Telecommunications and Cable (DTC), Consumer Division,
One South Station, 2 West, Boston, MA 02110 (617.305.3531 or toll-free in Massachusetts 800.392.6066).
Please refer to FCC CUID number MA360.
If you believe your bill is inaccurate, you may appeal to a
BELD Complaint Officer at 150 Potter Road, Braintree, MA 02184,
or call 781/348-2353 within 30 days from the due date of the bill. You will be informed of the decision
within 30 working days of receipt of the complaint. If you dispute the Complaint Officer's decision,
you may appeal to the BELD General Manager. If you
dispute the General Manager's decision, you may appeal to the Braintree Municipal Light Board.
Within 30 days, their decision may be appealed to the DTC, Consumer Division, One South
Station, Boston, MA 02110. All parties must agree in writing to submit the dispute to the
DTC and be bound by the DTC's decision. Final action under 207 C.M.R. 10.07(3) shall be deemed
to have occurred 30 days after the filing of a complaint. You forfeit any rights under
207 C.M.R 10.07 if you fail to pay the undisputed balance within 30 days of the bill due date.