I keep getting an error message when I type my account and phone numbers into the Electric Billing page. I know I'm using the correct information, so why is this happening? | BELD

I keep getting an error message when I type my account and phone numbers into the Electric Billing page. I know I'm using the correct information, so why is this happening?

 

The account and phone numbers you are entering do not match the numbers in our records. Please contact usto verify your information.