We are thrilled to announce that BELD has been recognized with a prestigious Gold Level Customer Satisfaction Award from the American Public Power Association (APPA). As one of only two public power utilities to achieve this honor at the Gold level, this accolade highlights our unwavering commitment to providing exceptional service to our community.
The award is based on feedback from our customers, who rated us highly in key areas, including customer service, reliability, and communication. This achievement reflects the hard work and dedication of our entire team, whose efforts ensure that we meet and exceed the expectations of the residents we serve.
Our recognition alongside other top utilities at the APPA’s Customer Connections Conference in Louisville, KY, reinforces our mission to deliver reliable and innovative services. We are proud to be a part of a network of public power utilities that prioritize customer satisfaction and community engagement.
We extend our heartfelt gratitude to our customers for their support and feedback, which drives our continuous improvement. Together, we can look forward to many more milestones in service excellence!
BELD outperformed the national average in all areas measured in the survey. The most notable areas where BELD exceeded the national average scores were for:
